Privacy Policy
Fluent (“we”, “us”, “our”) operates the Fluent mobile application and website at fluent.ma. This policy explains what information we collect, how we use it, and the choices you have.
1. Who we are
Fluent is a language-learning platform that combines structured lessons, community features, and live classes for enrolled students. If you have questions about this policy, contact us at support@fluent.ma.
2. Information we collect
Depending on how you use the app, we may collect:
- Account information: username, password (stored hashed), display name, avatar, gender, language preferences, proficiency level, learning goals, and group assignment.
- Profile & progress: lesson completion, quiz and exercise results, XP, level, streaks, worksheets you submit, and daily mission activity.
- Community content: posts, comments, likes, polls, and reports you create in your group feed.
- Messages: text and attachments (photos, videos, voice notes) sent in group or one-to-one chat.
- Device & technical data: push notification tokens, app version, and standard server logs (IP address, timestamps) needed to operate and secure the service.
- Support communications: messages you send us via email or WhatsApp when requesting help.
We do not intentionally collect payment card details inside the app unless a future billing feature is added; if that changes, we will update this policy before launch.
3. How we use your information
- Provide lessons, progress tracking, community features, chat, notifications, and live session scheduling.
- Place you in the correct language group and classroom.
- Verify new accounts and moderate content where necessary.
- Send push and in-app notifications about community activity, live sessions, and account status.
- Improve reliability, security, and product quality.
- Respond to support requests.
4. Legal bases (where applicable)
We process personal data to perform our contract with you (providing the service), with your consent (e.g. push notifications, optional profile fields), and where necessary for legitimate interests such as security, fraud prevention, and service improvement.
5. Sharing your information
We do not sell your personal information. We may share data only:
- Within your group: other students and your teacher can see your display name, avatar, posts, messages, leaderboard standing, and activity visible in the app by design.
- Service providers: hosting (e.g. our servers), push delivery (e.g. Expo), and analytics or infrastructure partners that help us run the app under confidentiality obligations.
- Live sessions: when you join a live class, you leave the app to open a third-party meeting link (e.g. Zoom) governed by that provider’s privacy policy.
- Legal requirements: if required by law or to protect rights, safety, and integrity of users and the platform.
6. Data retention
We keep your account and learning data while your account is active. If your account is deleted or closed, we delete or anonymize personal data within a reasonable period, except where we must retain records for legal, security, or dispute-resolution purposes.
7. Security
We use industry-standard measures such as encrypted connections (HTTPS), hashed passwords, and access controls. No method of transmission or storage is 100% secure; please use a strong, unique password and keep your device secure.
8. Your choices & rights
- Update profile information in the app where available.
- Disable push notifications in your device or app settings.
- Request access, correction, or deletion of your data by emailing support@fluent.ma.
- Withdraw consent where processing is consent-based, without affecting prior lawful processing.
9. Children
The service is intended for users who meet the minimum age required in their country to consent to online services, or who use the app with appropriate parental or guardian approval. If you believe a child has provided us data without consent, contact us and we will take appropriate steps.
10. International transfers
Your data may be processed on servers located outside your country. We take steps to ensure appropriate safeguards when data is transferred internationally.
11. Changes to this policy
We may update this policy from time to time. We will post the new version on this page and update the “Last updated” date. Continued use of the app after changes means you accept the updated policy.
12. Contact
Email: support@fluent.ma
Website: https://fluent.ma